5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard businesses are capable of supplying the service that property managers want, but too often do not because of a lack of continuing quality control processes.
Safety guard businesses are unlike any vendor that a property manager usually hires. If you hire a painter, then you can see whether or not they do their jobs by looking at the walls. But when you hire a security guard company, how often can you determine whether the guard organization is doing their job including running background checks and drug screenings, providing good training to your guards, and effectively monitoring and supervising your guards. In the majority of cases they likely are, but it’s important to employ a system of verification and quality control to make sure that problems associated with the lack of performing these jobs do not start to occur.
In this article we’ll discuss five (5) simple actions to improving your safety guard service and attaining everything you picture as your ideal gate house security guard.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a predetermined level of training before they could start working as security guards. If your condition is among those states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security provider and ask yourself does it look adequate.
It is also your security guard company performing background and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be supplying you with verifications. If not, why?
Another superb method to display whether the guard is a fantastic match for your property is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This initial dialogue can tell you a good deal about what to expect from that guard and it provides you a chance to request a different guard if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces each guard to the company itself, in many circumstances the guard’s orientation to his delegated land isn’t as complete. We call the orientation to the delegated land”Website Specific Training”. Learn What your website specific training resembles:
• Can it occur at your property?
• Just how long is each new officer trained?
• Just how long does the security company double bank? (Double banks is the procedure for having a seasoned guard working in precisely the same time as the new guard.)
• How thoroughly are your article requests clarified?
Determine the response to each of the questions and make sure that they fit with what you believe is sufficient. You should even consider sitting in on your safety guard business’s orientation and your website specific training to get an understanding of what goes into preparing a guard to operate in your property.
Guard supervision is among the main factors of very good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their work isn’t important and they start to find themselves as less of a region of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the 2 methods of remote oversight that prove most successful are:
If your guards must make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re in your property. These tracking systems permit the security guard company to monitor the time and log the action of these guards while they’re making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be provided with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have found that having a system for guards to check in frequently with the safety guard provider provides a method of making sure that each guard is secure and alert. Using guards check-in frequently together with the safety guard company, at least each 30 minutes, guards believe that their security is important and that being awake and alert is an significant part their job.
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After hours inspections of your guards are always good ways of finding out exactly what is happening with your safety while you aren’t there. Through these inspections, make sure that you ask your safety guards questions regarding their duties and responsibilities to make sure that they know their jobs. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a certified security adviser as part of your continuing security program. Bear in mind, when selecting a security adviser be confident that the adviser isn’t really a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your existing security guard company.